BrandAnalysis Essay Example | Topics and Well Written Essays - 1000 words

BrandAnalysis - Essay Example Brand Promise The promise that Starbucks makes is that the customer will get perfect coffee every single time, just the way the customer wants it. Starbucks maintains its own coffee bean farms to make sure the beans will be exactly as required for the coffee products that Starbucks makes for its customers. This means that coffee made around the world in different Starbuck stores, also caters to the local population and culture and, therefore, builds its coffee drinks to suit the customers, but still not deviate from Starbucks core values. As an example, Starbucks put out a notice about the new espresso promise in Dubai, U.A.E. that each cup of coffee will be perfect. Additionally, Starbucks also launched the Starbucks ® Blonde Roast which is comprised of the world’s best Arabica beans to provide a lighter coffee that still provides the best of Starbucks’ coffees but with a more mellow taste (Starbucks Newsroom, 2012). Brand Personality The Starbucks brand personality is one projecting a place where you can purchase your coffee and then sit down in the store, relax, chat with friends, while drinking your coffee and maybe have breakfast or lunch at the same time. All Starbucks stores promise to provide clean, and restful stores with plenty of sitting room, should customers need it. Starbucks projects an image of a business, run by people who care about your needs and desires, and will work to see that you get what you want. The idea is to give customers a place away from home to relax, but feel just as comfortable as if they were still home, short of being still in one’s pajamas. Brand Values The value the Starbucks Corporation promotes is that it builds on its values and that it is important to do the right thing. Starbucks is heavily invested in the communities where the stores across the world are located. This year, two stores, one in Los Angeles, California and one in Harlem, New York, will see profits put back into its community for d evelopment purposes. Additionally, Starbucks, rather than sending jobs overseas, will open a new roasting facility for its VIA instant coffee product, creating nearly 200 new jobs in Augusta, Georgia. CEO Howard Schultz also has created the ‘Jobs Initiative Program’ which already has raised millions of dollars from 600,000+ customers that will go to a network of loan sources for small businesses. Plenty of similar actions have also taken place around the world, creating a persona of goodwill ambassador for the American people (Gray, 2012). Brand Attributes Starbucks brand attributes are reflected through the different types of coffee drinks created for its diverse consumer base. Additionally, store baristas are trained to provide information on all aspects of the coffee beans used in any coffee drinks and know how to make every drink currently on the menu. Other attributes also include the customer service involved, such as the Starbucks Rewards Card, which records the drinks purchased over time and after about 10 to 15 drinks, customers can get a free drink or are allowed extra creams and other ingredients. With the Starbucks Card, the company is also able to keep in constant contact with customers through surveys and advertising promotions. It’s main attribute is showing the customers that Starbucks cares and wants to know everything possible about how to please the customer.